Customer Success Associate

About Emissary

Emissary is a human intelligence network. Through our platform, Emissary Exchange, we connect enterprise sales and marketing professionals directly to a community of over 12,000 talented senior and C-level executives who have recently worked at their most important accounts.

These executives – called “Emissaries” – serve as advisors, delivering detailed intelligence, guidance, inspiration, and first-hand knowledge during one-on-one engagements, helping sellers and marketers shorten sales cycles, close more deals, and build positive long-lasting relationships with their clients and prospects.

About the Role

A Customer Success Associate (CSA) is someone who proactively supports and nurtures our customer user base to drive Emissary program adoption. A CSA will primarily lead outbound phone call and email campaigns, train users how to use our platform and assist customers via our ticketing system. 

This is a great opportunity for someone looking for their start in customer success and has a direct promotional path to Customer Success Manager.

Job Responsibilities

    • • Communicate and nurture customer user relationships via outbound phone and email campaigns
    • • Respond to users’ support requests in a timely and friendly manner using team best practices and existing templates
    • • Onboard and train new users onto our platform, Emissary Exchange
    • • Work with the wider commercial, recruiting, and product teams to ensure a great client experience and proactively communicate and escalate servicing issues to the appropriate internal teams
    • • Maintain and update client data in internal systems where needed

Skills/Attributes Required

    • • Ability to embrace challenges, solve problems, and sometimes act in the face of uncertainty
    • • Highly organized, collaborative, and detail-oriented
    • • Excellent verbal and written communication skills, especially on the phone
    • • Ability to look at a process and figure out a way to make it more efficient and effective
    • • Empathetic, positive attitude with a desire to help our customers and teammates reach their goals
    • • Familiarity with Freshdesk, Outreach, mail merge tools a plus
    • • Strong Microsoft/G Suite skills, particularly Excel/Sheets and Powerpoint/Sheets a bonus


  • BA/BS degree
  • 0-2 years of work experience
  • Customer-facing experience a plus
  • Startup experience a plus


  • Self-Motivated & Intellectually Curious: When you have a goal, it is your own. You push and try new ways until you achieve your goal. You know where you’re trying to improve, and how you’re taking those steps.
  • Obsessive About Details: You make sure that nothing slips. When something lands on your plate, everyone knows that you’ll get it done – because you always do.
  • Collaborative & Hard Working: You’re willing to both make decisions and collaborate in the pursuit of getting things done. You don’t stop until the problem is put to bed, especially if the problem is challenging and forces you to grow.
  • Optimistic & Creative: This is less about having all of the answers and more about how you approach problems that come up. You bring creative juice to your work, and don’t settle for expected solutions or excuses.

Working at Emissary

Emissary’s mission is to transform the way the world gathers intelligence by empowering people to share their experiences. We are a fast-growing tech startup with a scrappy, get it done mentality.

We have great benefits – company lunches, health, vision, and dental insurance, gym discount, 401k, healthy parental leave and more – but to us, the biggest perk is the opportunity to do great work with great people.

To Apply

Please send a cover letter and resume to