Client Engagement Manager

About Emissary

Emissary is a human intelligence network. Through our platform, Emissary Exchange, we connect enterprise sales and marketing professionals directly to a community of over 12,000 talented senior and C-level executives who have recently worked at their most important accounts.

These executives – called “Emissaries” – serve as advisors, delivering detailed intelligence, guidance, inspiration and first-hand knowledge during one-on-one engagements, helping sellers and marketers shorten sales cycles, close more deals, and build positive long-lasting relationships with their clients and prospects.

About the role

A Client Engagement Manager (CEM) works to fulfill client contracts by matching our users with advisors (Emissaries) who can help them in their sales process. You will work with other members of our Client Engagement team as well as our Recruiting team to fill our clients’ advisor pipeline, provide user support, monitor and communicate the progress of their contracts to internal and external stakeholders, and perform other tasks as required to create a great client experience. The position is remote.

Job Responsibilities

  • Service clients by matching them to the best advisors using our internal platform
  • Work with account managers, recruiting, and product teams to ensure a great client experience and proactively communicate and escalate servicing issues to the appropriate internal teams
  • Handle client support tickets and relevant outbound client communications
  • Maintain and update client data in internal systems where needed

Skills/Attributes Required

  • Ability to embrace challenges, solve problems, and sometimes act in the face of uncertainty
  • Highly organized, collaborative, and detail-oriented
  • Excellent verbal and written communication skills
  • Empathetic, positive attitude with a desire to help our customers and teammates reach their goals
  • Strong analytical skills, with the ability to translate data into insights
  • Strong Microsoft/G Suite skills, particularly Excel/Sheets and Powerpoint/Sheets

Experience

  • BA/BS degree
  • 0-2 years of work experience
  • Customer-facing experience a plus
  • Startup experience a plus

Culture

  • Self-Motivated & Intellectually Curious: When you have a goal, it is your own. You push and try new ways until you achieve your goal. You know where you’re trying to improve, and how you’re taking those steps.
  • Obsessive About Details: You make sure that nothing slips. When something lands on your plate, everyone knows that you’ll get it done – because you always do.
  • Collaborative & Hard Working: You’re willing to both make decisions and collaborate in the pursuit of getting things done. You don’t stop until the problem is put to bed, especially if the problem is challenging and forces you to grow.
  • Optimistic & Creative: This is less about having all of the answers and more about how you approach problems that come up. You bring creative juice to your work, and don’t settle for expected solutions or excuses.

Working at Emissary

Emissary’s mission is to transform the way the world gathers intelligence by empowering people to share their experiences. We are a fast-growing tech startup with a scrappy, get it done mentality.

We have great benefits – company lunches, health, vision, and dental insurance, gym discount, 401k, healthy parental leave and more – but to us, the biggest perk is the opportunity to do great work with great people.

To Apply

Please send a cover letter and resume to careers@emissary.io 

Ready to Leverage the Emissary Human Intelligence Network?

Get more information on working with Emissary Advisors.

Contact Us
EMS logo graphic

Erin Provey

VP Products

Erin has 20 years of experience in B2B product and service innovation and leadership roles, with a consistent focus on growth through customer-centricity. Most notably, Erin spent nearly a decade at SiriusDecisions (now part of Forrester Research) in a range of research and advisory product leadership roles, responsible for the entire innovation lifecycle: discovery, design, development, sales enablement, launch, implementation, and research/voice-of-the-customer-based iteration and enhancement. As part of this work, she was one of the most prolific commercially-viable content creators and public speakers, authoring and presenting hundreds of commercially-viable research briefs, models, frameworks, templates, tools, and one patented methodology – building world-class delivery teams and working closely with hundreds of the world’s leading B2B marketing leaders to operationalize these best practices in pursuit of revenue objectives.

 

 

Adam Rice

VP Engineering

Dynamic, results-driven agile technology leader with over 12 years of leadership experience and 10 years of hands-on software development experience. Adam has significant expertise in designing, building, and running highly available software as a service. He loves being part of a team where he can be instrumental in building and running a world-class team of software practitioners based on shared cultural values including collective ownership, pragmatic mastery, and continuous improvement.

 

 

Diana Kudajarova

VP of Operations

Diana has extensive experience in senior operational roles at technology startups. Before becoming VP of Operations, she was Emissary’s Chief of Staff and Head of Revenue Operations. Prior to joining Emissary, she was Director of Sales Operations for Burning Glass (a Boston-based job market analytics company). Diana has a PhD in History from Harvard University and was, in another life, a consultant for Monitor Consulting and professor of management at Moscow School of Management. Diana was also a co-founder and operator of four critically acclaimed restaurants in Cambridge and Somerville, Massachusetts,

 

 

Morgan Costello

Director, Advisor Operations

Morgan oversees advisor operations at Emissary. Prior to joining Emissary, Morgan spent the last 9 years building and optimizing high performing operations teams from the ground up. Morgan previously ran operations at the home services network, Handy, scaling the professional platform by over 10x before being acquired by ANGI Homeservices. Having worked in professional services and consumer services, Morgan is an expert in how to scale and grow operations. 

 

 

Kate Forester

Head of Finance and Company Operations

Kate has led Finance & Operations in start-ups and non-profits for over 15 years. Over her career, she has worked to promote volunteerism, alleviate poverty, and connect professionals.

 

 

Seleste Lunsford

Chief Research and Strategy Officer

Seleste has been a leader and consultant in the sales effectiveness space for over 20 years, running professional services, product and marketing organizations.  She is a regular contributor to industry publications, a conference speaker and has written two books and countless papers on B2B revenue strategies.

 

 

Subscribe for more Emissary News

The latest Emissary updates and industry news, straight to your inbox.