Use a well-informed sales process to pull ahead of competitors. Customize each step with account insight to position your solution as the obvious choice.
Prospecting
Zero-in on the most promising accounts quickly and use business intelligence to kick start a successful sale.
Prioritize Accounts and Manage Funnel
To prioritize accounts efficiently, you need to know what’s going on in that account and the industry. An Emissary Advisor draws on experience as a former executive to help you find these high-value targets quickly and accurately. With better prioritization, your team focuses their time and energy on the real opportunities, not the mirages.
Research Prospects
Research needs to get you into selling interactions, not keep you on a goose chase through the internet. Today’s research problem isn’t finding information about your prospects; it’s wading through the flood of irrelevant data to pull out crucial details. Consulting an Emissary Advisor will help you identify the most important information quickly. And Emissary Advisors share insights you won’t find on popular websites. You get the right intelligence quickly and move on to meetings.
Engage With Your Customer
Once you’re ready to impress, how do you reach the right people and start engaging? You can attend industry conferences to get connected or try to find someone with a useful contact. But if you want to get inside quickly and successfully, involve an Emissary Advisor. With their account experience, they help you connect to the right people, suggest the best times to reach out, and advise on the best contact channels to get buyers’ attention. You’ll have an easier time getting past the front door and getting in front of decision-makers.
Managing and Accelerating the Deal
Draw on your understanding of the business and industry to move quickly to solutioning and closing.
Ask Smart Questions in Account Discovery
Smart questions will turn discovery hunt-and-peck sessions into a meaningful conversation because you demonstrate an understanding of the business, how it operates and what it needs to succeed. Review your discovery plans with an Emissary Advisor to craft an arsenal of targeted inquiries based on what buyers care about. Your discovery phase will elicit the right information to speed the deal ahead.
Present a Meaningful Demo
The successful demo will make it easy for decision-makers to see how your solution will work for them. Customize the demo and presentation to highlight features which are most important to your buyers. If possible, include a use case very close to your customer’s pain point. To ensure the best reception, test drive your demo on an Emissary Advisor, who has witnessed many technology demos and can let you know what will fall flat and how you can hit the grand slam.
Design the Solution, Proposal, and Pricing
A well-executed proposal will help convince each decision-maker of your offering’s value and make the next step easy to take. While many sellers use a proposal template, customize the template as needed to present the solution as the customer wants to see it. To maximize your proposal’s impact, have an Emissary Advisor review it with the eye of a seasoned buyer. They can ensure the right messages are getting through loud and clear and increase your chances of moving from proposal to procurement.
Navigate the Buying Process, Negotiation, and Procurement
The buying process can be long, bewildering, and even contradictory as procurement, legal, risk management, and budget offices weigh in. It’s easy for a deal to get sidetracked at this point. Emissary Advisors, with their experience of the process you’re going through, help you understand the priorities of each player and how you need to respond. Their tips will save time and help prevent your hard-won sale from getting bogged down.
Complete a Successful Pilot or Proof of Concept
As with the demo, the pilot or proof of concept (POC) needs to prove value to the client and may require customization. It’s also important to consider that buyers may be looking to see how easy your company is to work with, how competent the employees are, and whether you can meet schedules and timelines. Involving an Emissary Advisor for pilot or POC planning and presentation keeps your team focused on what buyers need to see to declare the effort a success.
Retaining and Expanding a Successful Account
Build on your good will and success by growing your deployment, adding more products, or expanding to a new business unit.
Align Marketing, Sales and Customer Success Teams
Once a successful deal goes live, sales, marketing and customer success teams all need to understand the account and your goals. Each person facing the customer can improve your ability to win additional sales. Many of our clients involve Emissary Advisors at this point to provide organizational insight and help you align the players. They also help identify opportunities in other business units, determine who to contact, and transform the initial success into enterprise-wide deals.
Identify White Space and Unresolved Problems
Helping your customer uncover and address unresolved issues increases your value as a partner and grows your footprint. It may be hard to find that white space though if you’re siloed in one business unit. An Emissary Advisor has experience of the whole company and understands which business units might be facing a challenge you can solve. Among Emissary clients, 86% have created strategies for expansion in existing accounts based on Advisor guidance.
Map Relationships for a Stronger Connection
Beef up your bond with a newly won account by connecting people on your team to people on their team. Now you have a company-to-company relationship that can survive the inevitable shifts in personnel and position you to take advantage of new opportunities. Emissary Advisors help you determine the best roles to map and how to reach essential contacts so you can establish a future-proof partnership.
Plan for a Successful QBR
Successful QBRs confirm your value to your customer, strengthen credibility, and lay the groundwork for additional sales. But in order to get it right, you need to know what the customer wants to see. Emissary Advisors have sat through a number of QBRs and will bring the voice of the buyer to your planning sessions. Advisors act as a sounding board to test out important messaging and set the right agenda to keep this pivotal interaction on-target and productive.
Diana Kudajarova
VP of Operations
Diana has extensive experience in senior operational roles at technology startups. Before becoming VP of Operations, she was Emissary’s Chief of Staff and Head of Revenue Operations. Prior to joining Emissary, she was Director of Sales Operations for Burning Glass (a Boston-based job market analytics company). Diana has a PhD in History from Harvard University and was, in another life, a consultant for Monitor Consulting and professor of management at Moscow School of Management. Diana was also a co-founder and operator of four critically acclaimed restaurants in Cambridge and Somerville, Massachusetts,
Allen Mueller
Chief Executive Officer
Allen is the Chief Executive Officer at Emissary. For over 20 years, Allen has been a senior executive leader who has delivered multi-year, double-digit growth in complex and entrepreneurial businesses. Known for being an exceptional coach and steward of talent. Allen is also the founding member of Chief, an organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top-down.
Examples of some of the companies that our Emissary Advisors cover:
- Royal Dutch Shell
- Schlumberger
- E.ON SE
- Pacific Gas & Electric
- National Grid
- ENGIE
- Centrica
- Occidental Petroleum
- Halliburton Company
- Exxon Mobil Corporation
Examples of some of the companies that our Emissary Advisors cover:
- Deloitte
- PricewaterhouseCoopers
- Amadeus IT Group
- The Kantar Group
- Atos SE
- Capita plc
- IQVIA Holdings
- Robert Half International
- Infosys
- Ipsos
Examples of some of the companies that our Emissary Advisors cover:
- Pearson plc
- Thomson Reuters
- The Walt Disney Company
- NBCUniversal
- Viacom
- Scholastic
- Netflix
- McGraw-Hill
- Vice Media
- Caesars Palace Corporation
Examples of some of the companies that our Emissary Advisors cover:
- Boeing
- Airbus
- SC Johnson & Son
- Micron Technology
- Raytheon
- Johnson Matthey
- Analog Devices, Inc.
- Thyssenkrupp
- Fluor Corp
- General Electric Company
John Riley
Chief Commercial Officer
John is responsible for Emissary’s revenue and commercial functions. He brings deep domain expertise in sales performance having led commercial teams to explosive growth over the last 20 plus years across a variety of industries. Notably, John has spent the last 9 years in the sales consulting, performance and enablement space offering clients cutting edge solutions to solve contemporary sales and marketing challenges.
Morgan Costello
Director, Advisor Operations
Morgan oversees advisor operations at Emissary. Prior to joining Emissary, Morgan spent the last 9 years building and optimizing high performing operations teams from the ground up. Morgan previously ran operations at the home services network, Handy, scaling the professional platform by over 10x before being acquired by ANGI Homeservices. Having worked in professional services and consumer services, Morgan is an expert in how to scale and grow operations.
Kate Forester
Head of Finance and Company Operations
Kate has led Finance & Operations in start-ups and non-profits for over 15 years. Over her career, she has worked to promote volunteerism, alleviate poverty, and connect professionals.
Seleste Lunsford
Chief Research and Strategy Officer
Seleste has been a leader and consultant in the sales effectiveness space for over 20 years, running professional services, product and marketing organizations. She is a regular contributor to industry publications, a conference speaker and has written two books and countless papers on B2B revenue strategies.
Examples of some of the companies that our Emissary Advisors cover:
- General Motors
- Volvo
- Ford
- Toyota
- Cummins
- BMW
- Fiat Chrysler Auto
- Rolls Royce
- GM
- Daimler Trucks
Examples of some of the companies that our Emissary Advisors cover:
- Verizon
- Comcast
- BT
- AT&T
- Comcast
- Qualcomm
- Cox Communications
Examples of some of the companies that our Emissary Advisors cover:
- Expedia
- American Airlines
- Marriott
- Hertz
- Delta Airlines
- Airbnb
- Sabre
- Southwest Airlines
Examples of some of the companies that our Emissary Advisors cover:
- Kellogg Company
- The Coca-Cola Company
- Procter & Gamble
- Honeywell
- Nestle
- The Clorox Company
- PepsiCo
- Hershey Company
- Keurig Dr Pepper
Examples of some of the companies that our Emissary Advisors cover:
- Nike
- Walmart
- Amazon
- Kroger
- Starbucks
- Costco
- TJX Companies
- Nordstrom
- Ralph Lauren
- Target
Examples of some of the companies that our Emissary Advisors cover:
- Intel
- HP
- Salesforce
- Microsoft
- Expedia
- PayPal
- Amazon
- Apple
- Nielsen
Examples of some of the companies that our Emissary Advisors cover:
- Centene
- Anthem Health
- BlueCross BlueShield
- McKesson
- CVS Health
- UnitedHealthGroup
- Walgreens
- AllScripts
- Abbott Labs
- Johnson & Johnson
Examples of some of the companies that our Emissary Advisors cover:
- HSBC
- Capital One
- Mastercard
- Fannie Mae
- Ameriprise Financial
- JPMC
- USAA
- Wells Fargo
- PayPal
- AIG
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