Advisor Operations Specialist

About Emissary

Emissary is transforming how sales and marketing teams gather intelligence about their target accounts and most important deals. We have built an advisory network that connects sales and marketing teams with former executives of their top prospects and accounts. These Emissaries act as a personal deal coach, providing account-based intelligence at each phase of the sales journey. The result? Sellers and marketing professionals truly know their buyer…and close more deals, faster.

Recently named as one of Forbes’ Top 100 Start-Ups and backed by Google Ventures, Canaan Partners, and G20 Ventures, Emissary is the world’s first knowledge network for enterprise sales and marketing teams.

About the role

This is a unique opportunity to work on Emissary’s Advisor Operations team. The Advisor Operations team is responsible for the recruiting, onboarding and platform experience of our 9,000+ advisor network. The Advisor Operations team is the fuel to the fire of Emissary’s business. The team is seeking a highly operationally driven individual to manage our offshore team of contractors who execute our advisor recruiting function. This includes developing a deep understanding of our advisor recruiting process and candidate experience, monitoring and troubleshooting performance and balancing our team’s freelance workforce budget along the different stages of our funnel. Success will require attention to detail, consistency in monitoring and tracking, effective prioritization and quick escalation of issues. You will report into the Growth Operations Manager and work closely with the entire Advisor Operations team.

What you’ll do

Manage Advisor Operations offshore teams, financial processes, and process reporting

  • Manage all financial processes surrounding Advisor Payments across our 7 key offerings: interactions, reports, The Buyer’s Seat, speaking at events, in-person sessions, marketing content, and surveys.
  • Manage the payment of US Advisor Operations contractors, reporting up to our Head of Finance
  • Coach, hire, train, and develop offshore talent, manage offshore contractors’ workflow and workload

Ensure effective Advisor Communications

  • Build relationships with advisor candidates prior to the onboarding stage by answering questions or allaying concerns about joining the platform
  • Ensure quick and easy call scheduling experience and encourage advisor onboarding sign up process
  • Manage all support tickets covering payment, rate requests, and advisor profile updates.
  • Manage relationship with our payment provider and aid in advisor payment troubleshooting

Optimize Key Advisor Operations Processes

  • Own the custom recruiting requests process. This includes communication between contractors and our client side team, tracking, monitoring, and successful on time execution.
  • Develop documentation for and optimize Advisor Operations processes existing solely in Podio, allowing the rest of the Advisor Operations team to level up our home grown advisor tracking system.
  • Ultimately own, monitor, maintain and enhance our Advisor Outreach process. Provide visibility to the rest of the team on the performance of the process.

What we’re looking for

  • 2-4 years experience in operations or a similar role. Prior small company or start-up with project management experience a plus. Experience with marketplaces or consulting a plus.
  • Bachelor’s degree or equivalent work experience
  • Strong quantitative skills and aptitude. Proficiency with Google sheets and Excel required. Familiarity with databases and SQL a plus.
  • Strong communication skills and high attention to detail
  • Excellent critical thinker who is confident and excited about solving operational problems
  • A passion for efficiency and optimization in back-end operations
  • Experience managing teams through Upwork or similar solutions a plus

Working at Emissary

Emissary’s mission is to transform the way the world gathers intelligence by empowering people to share their experiences. We are a fast-growing tech startup with a scrappy, get-it-done mentality.

We have great benefits – company lunches, health, vision, and dental insurance, gym discount, 401k, healthy parental leave and more – but to us, the biggest perk is the opportunity to do great work with great people.

To Apply

Please send a cover letter and resume to careers@emissary.io.

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Contact Us
EMS logo graphic

Tony Jaros

Chief Executive Officer

A product-focused, customer obsessed leader with a long track record of bringing new ideas to complex markets while building high performing and collaborative teams, Tony most recently served as CEO at Legacy Data Access, a healthcare software company. Other notable roles include CEO of CultureIQ, an employee engagement company sold to Perceptyx in 2021, and President and Chief Product Officer of SiriusDecisions, which he joined as a startup almost 20 years ago and helped build the organization into the worldwide leader in B2B sales, marketing and product management research, benchmarking and advisory services. Early in his career, Tony held product and consulting roles at Peppers & Rogers Group and Simba Information. He holds an MBA from New York University and a BSJ in Journalism from Northwestern University.

Erin Provey

VP Products

Erin has 20 years of experience in B2B product and service innovation and leadership roles, with a consistent focus on growth through customer-centricity. Most notably, Erin spent nearly a decade at SiriusDecisions (now part of Forrester Research) in a range of research and advisory product leadership roles, responsible for the entire innovation lifecycle: discovery, design, development, sales enablement, launch, implementation, and research/voice-of-the-customer-based iteration and enhancement. As part of this work, she was one of the most prolific commercially-viable content creators and public speakers, authoring and presenting hundreds of commercially-viable research briefs, models, frameworks, templates, tools, and one patented methodology – building world-class delivery teams and working closely with hundreds of the world’s leading B2B marketing leaders to operationalize these best practices in pursuit of revenue objectives.

 

 

Adam Rice

VP Engineering

Dynamic, results-driven agile technology leader with over 12 years of leadership experience and 10 years of hands-on software development experience. Adam has significant expertise in designing, building, and running highly available software as a service. He loves being part of a team where he can be instrumental in building and running a world-class team of software practitioners based on shared cultural values including collective ownership, pragmatic mastery, and continuous improvement.

 

 

Diana Kudajarova

VP of Operations

Diana has extensive experience in senior operational roles at technology startups. Before becoming VP of Operations, she was Emissary’s Chief of Staff and Head of Revenue Operations. Prior to joining Emissary, she was Director of Sales Operations for Burning Glass (a Boston-based job market analytics company). Diana has a PhD in History from Harvard University and was, in another life, a consultant for Monitor Consulting and professor of management at Moscow School of Management. Diana was also a co-founder and operator of four critically acclaimed restaurants in Cambridge and Somerville, Massachusetts,

 

 

Morgan Costello

Director, Advisor Operations

Morgan oversees advisor operations at Emissary. Prior to joining Emissary, Morgan spent the last 9 years building and optimizing high performing operations teams from the ground up. Morgan previously ran operations at the home services network, Handy, scaling the professional platform by over 10x before being acquired by ANGI Homeservices. Having worked in professional services and consumer services, Morgan is an expert in how to scale and grow operations. 

 

 

Seleste Lunsford

Chief Research and Strategy Officer

Seleste has been a leader and consultant in the sales effectiveness space for over 20 years, running professional services, product and marketing organizations.  She is a regular contributor to industry publications, a conference speaker and has written two books and countless papers on B2B revenue strategies.

 

 

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